A: Yes, the validity period of the validation code is indicated on the order completion page and in the email (usually 24 hours, depending on the transaction).

A: Please contact our customer service immediately and provide us with the transaction number and verification code, we will start the checking process and reply within the shortest time.

A: When placing an order, the system will display the final exchange rate and the handling fee payable, and the transaction will be executed only after confirmation.

A: Currently, cash payment is only available in Hong Kong (RMB or HKD). If you are not in Hong Kong, you can ask someone else to make the payment on your behalf, but you must provide the same transaction information and identity verification.

A: Yes, but the request must be made before we make the payment. To ensure security, changes need to be double-confirmed by the system and customer service, and a new 8-digit verification code will be regenerated.

A: Please contact JpKrCash customer service immediately and provide the transaction number and identity verification information.

A: The speed varies slightly depending on the city you choose, but in general: Mainstream cities (Tokyo, Osaka, Seoul) can be picked up in as little as 2 hours, while other cities are subject to local partner arrangements.
This is usually done on the same day and we will provide an estimated pickup time after submission.

A: This is our core security mechanism: the system will generate a unique 8-digit collection verification code after the settlement is completed; only the person who holds this code can collect the payment in Japan and Korea; the code can only be used once to avoid any duplication or wrong settlement.
Even if the intercepts were to flow out, they could not cause any loss.

A: As long as the USDT has been delivered, but the delivery has not been completed, we can usually assist in modifying the pickup location.
Cross-city transfers may affect the estimated time, we will provide you with the latest schedule to confirm.

A: The exchange rate is locked after you confirm the transaction and complete the USDT payment. We will not change the rate afterward, nor will we charge additional fees.

A: TRC20 usually takes 1 to 3 minutes to confirm; ERC20 takes 3 to 8 minutes depending on the network condition. After confirmation, we will arrange the pickup in Japan and Korea immediately.